Return Policy
Our commitment to your satisfaction.
14-Day Hassle-Free Returns
We want you to love your furniture. If for any reason you're not completely satisfied with your purchase, you may return it within 14 days of delivery for a full refund or an exchange. We believe in our products and want to ensure you have peace of mind.
Conditions for Return
- The item must be in the same condition that you received it.
- Returns must be initiated within 14 days from the delivery date.
- Please keep the original packaging if possible, though it's not a strict requirement.
Non-Returnable Items
Custom-refurbished items (where you have provided the furniture and specified the work) are not eligible for return unless there is a clear defect in our workmanship.
How to Initiate a Return
To start a return, simply contact our support team at support@refurna.com with your order number. We will arrange a free pickup from your location. Once we receive and inspect the item, your refund will be processed within 5-7 business days to your original payment method.