Grievance Redressal
Your feedback is important. We are committed to resolving your concerns effectively and efficiently.
Our Commitment
Refurna is dedicated to providing the highest level of customer service. If you have any grievance or complaint regarding our products, services, or any other aspect of our business, we encourage you to reach out to our Grievance Officer. We assure you that your concerns will be treated with the utmost confidentiality and urgency.
Grievance Officer Details
To report a grievance, please contact:
Email:
grievance@refurna.comPhone:
+91 987 654 3211 (Mon-Fri, 10 AM - 6 PM)
Resolution Process
- Upon receiving your grievance, you will receive an acknowledgment within 24 business hours.
- Our team will investigate the issue thoroughly.
- We aim to provide a resolution or a status update within 7 business days.
- If the issue is complex, we will keep you informed of the progress and the expected timeline for resolution.